Frequently Asked Questions
Everything you need to know about shopping with Shop for Shelter.
What shipping methods do you offer?
We provide standard, expedited, and overnight shipping options. Standard shipping typically takes 3-5 business days, while expedited options arrive within 1-2 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Are your products covered by a warranty?
Yes, all Shop for Shelter products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality items.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order moves to our fulfillment center and can no longer be changed, though you may still return it once it arrives.